Friday, 20 November 2015

Reminisce Journal help




144 comments:

  1. I have been writing in the journal for a week and it's been fine. Today I tried to add a picture to my page from my own pictures and the journal just froze. when I open it I can log in but i cannot type on a new page and it won't display the list.

    ReplyDelete
    Replies
    1. We are sorry for the inconvenience. Could you please close the app and restart the mac. Now open the Reminisce - Journal app and try to type. Still you face the same issue. Please contact us. arvistech.mac@gmail.com

      Delete
    2. Hi we have fixed this issue and updated the app in the Mac App Store. Please update the app and use. Happy Journaling.

      Delete
  2. This comment has been removed by the author.

    ReplyDelete
  3. Replies
    1. Hi Alexis Richardson,
      If you typed the wrong password for more than 3 times means you will get the password hint below the password text field. You can guess the password from the password hint. Suppose if you can't guess your password means please contact us at arvistech.mac@gmail.com. We will guide you to reset the password.

      Delete
  4. I forgot my login password. how should I retrieve it or change it?

    ReplyDelete
    Replies
    1. It is easy to reset your password. Just follow the below steps.

      1.Open 'Finder' application.
      2.Click 'Go' in the top menu bar.
      3.Select 'Go to Folder' from the menu.
      4.Copy and Paste the below file path, ~/Library/Containers/com.arvistech.reminiscejournal/Data/Library/Preferences/com.arvistech.reminiscejournal.plist
      5.Then delete the com.arvistech.reminiscejournal.plist
      6.Restart your mac.

      Now you can set the new password for the app. Your past journals will not be deleted. :)
      If you have any questions please don't hesitate to contact us again.

      Delete
  5. Unable to determine current location at this time. but I want to able to determine current location at this time. How can I do?

    ReplyDelete
    Replies
    1. This problem is with the apple location services. Sometimes you will get this problem. Please go to 'System Preferences' click 'Date & Time' and select 'Time Zone'. Check the 'Set time zone automatically using current location'. You will get the same error here also.

      Delete
  6. can I share my journal with others ...

    ReplyDelete
    Replies
    1. At this moment it is not possible to share your journal with others. We are working in an update to export the journals in PDF format.

      Delete
    2. Dear Arvus Tech, I hope that the export function upgrade will be available very soon. I would be happy to pay for an upgraded app version, or add on, to get that feature. Thank you! RJ is a great app.

      Delete
  7. I entered the journal to add a day and all of my previous entries are missing. I recently changed my iCloud account. Would those entries be in the old account and if so, how do I recover them?

    ReplyDelete
    Replies
    1. Sign into your old iCloud account. Now open the Reminisce - Journal app. You will see your old entries.(check whether iCloud is selected in the preferences of the app). If you got all the entries in the app then change the iCloud to None. Your entries will be copied to Local file system.

      Now logout of old iCloud account. Sign into your new iCloud account. Now change the preferences of the app from Local to iCloud.

      If you have any questions please mail us arvistech.mac@gmail.com

      Delete
    2. To change from iCloud to None. Press (Cmd+comma) in the app. then select sync tab.

      Delete
  8. how do i print out my journal?

    ReplyDelete
    Replies
    1. At this moment it is not possible to print from the app. We will update the app shortly with the ability to print and exporting your journal as PDF.

      Delete
    2. Dear Arvus Tech, I hope that the export function upgrade will be available soon. I would be happy to pay for an upgraded app version, or add on, to get that feature. Thank you! RJ is a great app.

      Delete
  9. how do i print out my journal?

    ReplyDelete
    Replies
    1. At this moment it is not possible to print from the app. We will update the app shortly with the ability to print and exporting your journal as PDF.

      Delete
    2. Hello. is printing available yet ? as a book perhaps? thanks

      Delete
    3. I am also interested in exporting onto a flash drive. Can you please tell us how?

      Delete
    4. Dear Arvus Tech, I hope that the export or a print function upgrade will be available very soon. I would be happy to pay for an upgraded app version, or add on, to get that feature. Thank you! RJ is a great app.

      Delete
  10. will there be an app available for the iPhone so that I can sync from iMac to iPhone and vice-versa? unless there is one and I didn't see it??

    ReplyDelete
    Replies
    1. Hi Alissa Clark,
      We are working on the iOS version of the app. We didn't release it yet. We will release the app as soon as possible. Thanks.

      Delete
  11. thanks for the quick response, I will be on the lookout for the app! This app is incredibly easy and I use it daily!!!

    ReplyDelete
    Replies
    1. Thanks for the support! Could please rate the app in the Mac App Store?

      https://itunes.apple.com/us/app/reminisce-journal/id1057091646?mt=12

      Delete
  12. It's possible to load more than one picture a time?
    In Photo I can select more pictures but it load only one
    Thanks and good job

    ReplyDelete
    Replies
    1. No, it is not possible to load more than one picture a time. We will add this feature in the upcoming updates. Thanks

      Delete
  13. Hello,

    I tried opening the reminisce journal but a pop up keeps coming up saying that its damaged and to delete it and reinstall it. I tried to delete it, but the only option is to update the app, yet it won't update.

    Thanks

    ReplyDelete
    Replies
    1. Please go to 'Applications' folder, right click the app and select 'Move to Trash' and Empty the Trash. Now restart the Mac and download the app again from the Mac App Store. Your moments won't be deleted in this process.

      Delete
  14. I only took it off my desktop, not permanently removing it. I just reinstalled the app and its working!

    Thank you

    ReplyDelete
    Replies
    1. That's great :) Dear Ca1234  Could you please help us to make the Reminisce - Journal popular? Would you mind rating Reminisce - Journal?
      https://itunes.apple.com/in/app/reminisce-journal/id1057091646?mt=12

      Delete
  15. I plan to reformat my computer, thus I will reinstall the app. Will I get the same entries that I have? Or do I have to start over again?

    ReplyDelete
    Replies
    1. If you are using iCloud sync means the data will be saved in the iCloud server. So you can reformat the computer without a backup. If you are not using sync means please email us arvistech.mac@gmail.com. We will tell the details to back up.

      Delete
  16. Hi Mike,
    We are now working on the development of iOS version. We will release the iOS app as soon as possible. Thanks for the love.

    ReplyDelete
  17. Hi,
    Really nice app, good work guys!
    Is there any chance to add dark color scheme?

    ReplyDelete
    Replies
    1. At this moment it is not possible to add dark colour scheme. We will forward this request to our product design team. Thanks for the support :)

      Delete
  18. Can you make a photo editor tool that will rotate the pictures please. thank you

    ReplyDelete
    Replies
    1. Do you want to implement the photo editor tool in Reminisce - Journal or in a Separate application? Thank You

      Delete
  19. Can you make a photo editor tool that will rotate the pictures please. thank you

    ReplyDelete
  20. I just purchased the upgrade. I hit my three limit and a pop up asked if I wanted to purchase the app. I did and received a measure the purchase was approved. Nothing showed to load and it did not automatically load. Help?

    ReplyDelete
    Replies
    1. Please close the app and restart the mac. If the amount is deducted from your account and you can't able to add more than 3 entries means please click Restore button (next to the upgrade button). You will not charged again. Still have any questions please don't hesitate to contact us again.

      Delete
    2. hi, I went to go and do this but there is no restore button at all

      Delete
  21. Hi, I just got Reminisce Journal and am having a problem with it. I started off syncing to iCloud and then switched to local. When I switched back to iCloud I now have two of every entry that I have made. When I tried to delete one it ended up deleting both of them. Can you help me fix this?

    ReplyDelete
    Replies
    1. Hi Henk vanBruggen,
      It is an issue in the iCloud. Wait for a couple of days, you will get your entries back. Thanks for contacting.

      Delete
  22. Hi! I've been using Reminisce Journal since January, and I absolutely loved using it until today. Since I had reached the limit number of free journal entrees, it said I had to update the app to save what I wrote down for today, so I clicked ok button to update for $39.99. Then, it said it couldn't update it, and I had to go to Canadian app store to update it, which I did for $6.99. After the update, I opened it, and I could save my journal. After I closed it, I tried opening it again, and since then, it says:
    “Reminisce - Journal” is damaged and can’t be opened. Delete “Reminisce - Journal” and download it again from the App Store."

    I've written down so many important ideas on my journal that I cannot risk losing them. What can I do to retrieve them, if at all?

    ReplyDelete
    Replies
    1. Hi, Just delete the application and download again from the Mac app store. Your data will remain safe. Deleting the app will not delete your entries. Still have any questions don't hesitate to contact us again. Thanks :)

      Delete
    2. It works now! Thanks so much! :)

      Delete
    3. Hi Gloria Kim, Would mind rate this app in Mac App Store?
      https://itunes.apple.com/us/app/reminisce-journal/id1057091646?mt=12

      Delete
  23. This comment has been removed by the author.

    ReplyDelete
  24. Hi, it's really a great and simple app. I just gave it 5 stars on the App Store. Just a recommendation: You should try to add features like a mobile app (including sync) and a menu bar integration and the app would be perfect. (most competitor apps have this features)

    ReplyDelete
    Replies
    1. Thanks for the suggestions. Currently we are working in the iOS version of the application. We will add the menu bar integration after the release of iOS version.

      Delete
  25. This comment has been removed by the author.

    ReplyDelete
  26. Could you add support for video upload. I'd be willing to pay for the upgrade. Also any update on the ios version?

    ReplyDelete
    Replies
    1. Now we are working in the iOS version of the app. After that we will analyse the video uploading feature. Thanks

      Delete
    2. Thanks for the quick reply. Quick suggestion, it would be smart to open a mailing list to keep us updated. Thanks again.

      Delete
  27. Hi, I do like this journal app, but one think that really frustrates me is when I select a word by either dragging the mouse over it or double clicking on it, the word or text does select but then the font editor pops up and steals the text editor's focus so I can't type to replace that text. It takes an extra step to get rid of the font editor. This makes the app harder to use (in my opinion) and I hope there is something you can do to improve the usability. Also, I am very eagerly awaiting the iPhone version of this app. Do you know yet when it might be available?

    ReplyDelete
    Replies
    1. In the upcoming version of the Mac app we will surely fix this issue. Our team is working in the iOS version of the app. Coming September we will release the iOS Version. Thanks

      Delete
    2. I second this complaint. App will be perfect when this is fixed.

      Delete
    3. We have updated the app. Now this issue is resolved.

      Delete
  28. It would also be really nice if the window would remember it's size and position between runs. :)

    ReplyDelete
  29. Replies
    1. Hi Que Sera Sera,
      Are all your notes gets deleted?

      Delete
  30. Is there a way to adjust the pictures? Make them smaller or move them?

    ReplyDelete
    Replies
    1. At this moment it is not possible to adjust the pictures. May be in the future we will add this feature.

      Delete
  31. Hi - my two journal entries from yesterday are there - also the one I did for today?I upgraded to the buy version - they are still not there? I pressed done for them both and I was able to go back into them yesterday? when i open the app for the forth entry it says " would you like to load the unsaved moment from the previous session?" well how the heck do I save them then apart from pressing done? best wishes Marcus

    ReplyDelete
  32. Is there a way to do a find and replace of one word in all entries at once?

    ReplyDelete
  33. hi,


    I kept a password for the app and i forgot the password. How should i reset the password?

    thanks in advance,
    sairam

    ReplyDelete
  34. Hi

    My journal says "Alert! Please wait while loading moments"

    My laptop broke due to water damage but I was able to keep my hardrive. I was wondering if that had anything to do with it. Not trying to lose all my memories

    ReplyDelete
  35. Hi,
    Please restart your mac and try again. If you still has this error. Please contact us at arvistech.mac@gmail.com. We will surely help you to get back your memories.
    Thanks
    Arvis Tech

    ReplyDelete
  36. Hi,
    I already paid for pro version, but when I try to save new post it ask again for new payment. What should I have to do to fix it?

    ReplyDelete
    Replies
    1. First restart your mac. Then open Reminisce - Journal app. Then click More in the top tab bar. Then click Security and then click Restore button. You won't be charged twice for the same In App Purchase. Still have any questions please contact us at arvistech.mac@gmail.com

      Delete
  37. Hi, photos that I've added in the past are now unable to load. Whenever I try to edit the entry, I am unable to because of the same reason.

    ReplyDelete
    Replies
    1. Hi,
      It may be an issue with the iCloud. That photo is loading from the iCloud. Please wait for 1 or 2 days. It will load automatically.

      Delete
  38. Hi There,
    I really like app but had an issue upgrading it.
    I upgraded to pro version paying 5$ but it still keeps asking me to upgrade, whenever I try to create a new page.
    Can anyone help with that?

    ReplyDelete
    Replies
    1.      First restart your mac. Then open Reminisce - Journal app. Then click More in the top tab bar. Then click Security and then click Restore button. You won't be charged twice for the same In App Purchase.

      Still have any questions please don't hesitate to contact us again.

      Delete
  39. This comment has been removed by the author.

    ReplyDelete
  40. Hello, I have added pictures to a journal entry and after opening the entry from the List, I am unable to view the pictures. I try to edit and even delete the entry and a message pops up saying, "Some images are not loaded, please wait." They have still not loaded. Is there a solution to this problem?

    ReplyDelete
  41. I forgot my password and would like to use this app again. Can someone please help me reset the password?

    ReplyDelete
  42. I got a message to upgrade Pro-version, so I paid $5.49 but still I'm receiving the message to upgrade and I can't upload any comments more. What should I do?

    ReplyDelete
    Replies
    1. Please use restore button next to the upgrade button. Thanks

      Delete
  43. How do I sync my ios version of reminisce to my mac version? Thanks, Wendy :)

    ReplyDelete
    Replies
    1. Just install Reminisce journal for iOS in your iPhone. The Journal entires will be automatically synced.

      Delete
  44. Hello!

    Can you please provide me with steps on how to reset my password? I tried the steps above and I wasn't able to reset my password.

    Thanks,
    Jasmine

    ReplyDelete
  45. This comment has been removed by the author.

    ReplyDelete
  46. HELP!
    I recently bought the full version of the 'Reminisce' but it still says I can't save the 4th entry. I don't understand how to make this work. I am unable to make any further entries.

    ReplyDelete
    Replies
    1. Hi, Please go to More in the top tab view. Then click Restore button. You purchase will be restored. You won't be charged again. Still have any questions please contact us at arvistech.mac@gmail.com

      Delete
  47. I like this app. But when I downloaded phone version, I had to pay about 3 dollars for pro version even though I already paid on pro version for Mac. Is it normal?
    And it did not even automatically synced. What should I do?What would be the problem?

    ReplyDelete
    Replies
    1. The InApp purchase of iOS version and Mac version should be purchased separately. Please check whether you have signed in the same iCloud account in your iPhone and Mac. Thanks

      Delete
  48. Hi,

    I've been using both the IOS and the desktop version of this app. I like it a lot, but I've noticed a problem with formatting --- When I try italicizing a text or changing its size/font, that formatting will only show up while I'm editing the entry. When I hit "Done" on the entry, and then click again on the entry from "List", the italics/font/sizing is all undone. Weirdly, bold "sticks" --- that is, when I add bold to my entry, hit "done", and go back to my entry, the bold still shows up. What's going on here? Sounds like a bug to me.

    ReplyDelete
  49. I hope there are plans to allow more than one journal in the near future.

    ReplyDelete
  50. I have downloaded the app and I upgraded to Pro version before I made my first post. after 3 memories app is asking me to upgrade...
    - Please help

    ReplyDelete
  51. I accidentally deleted a post. Is there anyway to retrieve it?

    ReplyDelete
  52. Where are my memories stored if I do not use the icloud option? Something messed up on my computer and I can find the app, but all my previous memories are gone. Is there a way to restore them?

    ReplyDelete
  53. I run Reminisce on Mac 12.10.6 on 2 different computers. Both have been working flawlessly since I bought the app. Today the app crashes, repeatedly, on both computers as soon as I open it. The app reaches a a blank list with today's date before closing itself. The IOS version still runs fine, but I'd like to have the mac app back!

    ReplyDelete
  54. Купил Pro версию. Но всегда спрашивает - купить доступ. Каждый раз приходиться нажимать - восстановить. Очень не удобно. Что делать?

    ReplyDelete
  55. I have more than 40 entries so far, but right now I am unable to save a new entry that is made. It makes the new entry but upon restarting the app, the new entry is not saved anymore. Deleting an old entry didn't help either so the problem shouldn't be hitting any maximum limit.
    Can you please help?

    ReplyDelete
  56. Has anyone had any communication from the developer (since the last reply here was 17 July 2017)?

    ReplyDelete
  57. I purchased the Pro version for my Mac and iPhone. Working great on my iPhone, but the Mac version isn't recognizing that I've upgraded. I've hit the "restore" button and nothing happens. It will not save new entries, but it is syncing the entries from my phone. Very frustrating!

    ReplyDelete
  58. I have forgotten the password to the journal. I do not know how to retrieve. There is no option for "Forgot Password".

    ReplyDelete
  59. Is there any way to have more than 1 journal?

    ReplyDelete
  60. Trying to upgrade, but having problems

    ReplyDelete
  61. i opened it this evening and everything is gone... any ideas?

    ReplyDelete
    Replies
    1. Please contact us at arvistech.mac@gmail.com

      Delete
  62. I read that it was possible to link this App to our Apple Calendars. If so how to we do that? Thanks!

    ReplyDelete
    Replies
    1. Sorry. No, it is not possible to link the app with apple calendars.

      Delete
  63. excuse me, icant remember my password at macbook... help me : (

    ReplyDelete
    Replies
    1. It is easy to reset your password. Just follow the below steps.

       1.Open Finder application.

       2.Click Go in the top menu bar.

       3.Select Go to Folder from the menu.

       4.Copy and Paste the below file path,

       ~/Library/Containers/com.arvistech.reminiscejournal/Data/Library/Preferences/com.arvistech.reminiscejournal.plist

       5.Then delete the file com.arvistech.reminiscejournal.plist

       6.Restart your mac.

       Now you can set the new password for the app. Your past journals will not be deleted. :) 

      Dear Could you please help us to make the Reminisce - Journal popular? Would you mind rating Reminisce - Journal?

      https://itunes.apple.com/in/app/reminisce-journal/id1057091646?mt=12

      If you still have any question please don't hesitate to contact us again.

        Thanks
      Arvis Tech

      Delete
  64. I had and paid for the app on my MacBook but when I uninstalled and installed it again all the data that I made for about 2 months deleted, is there any way of retrieving it?

    ReplyDelete
  65. I bought this app thinking that it was a way of separating diary records based on personal or business matters. I need to keep these separate for legal reasons and don't want my personal details recorded with my more open business dealings. For example, for tax purposes and professional registration as a teacher, I need to keep a diary of professional development activities. It would be impossible for me to reconcile the PD stuff if it is all jumbled up in my "went hiking in the forest" stuff. There is no user manual and I am unclear on what a "moment" is, and what to do with that obscure bit of information.
    Thanks

    ReplyDelete
  66. This information you provided in the blog that is really unique I love it!! Thanks for sharing such a great blog Keep posting..
    How to Delete Photo Library on Mac

    ReplyDelete
  67. Bullet journal apps help you to be memorable your every day and every second. The Bullet Journal is a system which is a to-do list, notebook, sketchbook, and dairy. It also forgave organization and customizable system. If you want memorable your every day and every second, you can see it. Today will give you some best bullet journal apps.

    ReplyDelete
  68. Is it possible to recover deleted/missing files?

    ReplyDelete
    Replies
    1. Is the disappeared journals reappeared in the journal ?

      Delete
  69. I purchased both Mac version and IOS version of Reminisce, but the sync of journals written with mac and iPhone is not working. How can I fix this problem?

    ReplyDelete
  70. Hi I tried to purchase the Pro version but after I select Yes in the "Would you like to upgrade to Pro Version?" dialog nothing happens. I tried to restart my Mac which gave me a prompt to sign in after the dialog which I confirmed with touch id. After the prompt there was also no follow up dialog...

    ReplyDelete
  71. Fantastic post, very informative. I wonder why the other specialists of this sector do not notice this. You must continue your writing. I'm confident, you have a great readers' base already!
    belastingconsulent amsterdam

    ReplyDelete
  72. Fantastic and wonderful tutorial you just made there you should probably start a Youtube channel, and yeah do me a favor write a tutorial about Apple Mac Pro 2019 Preview

    ReplyDelete
  73. I forgot my password and I need to reset password. What is the simplest way to retrieve password?

    ReplyDelete
  74. This is realy a Nice blog post read on of my blogs change gmail password iphone you can visits our websites or toll free no +1 888 509 9555 solve your problem fastly.

    ReplyDelete
  75. This is realy a Nice blog post read on of my blogs change gmail password iphone you can visits our websites or toll free no +1 888 509 9555 solve your problem fastly.

    ReplyDelete
  76. Thank you so much for sharing this great blog.Very inspiring and helpful too.Hope you continue to share more of your ideas.I will definitely love to read Journal Writing.

    ReplyDelete
  77. If you are facing issues while Gmail then it might happen due to extensions or add-ons. In that case, it is advisable to clear the cache and cookies of your browser. And check that you are using the latest version of the browser. Then, if the problem still persists.In some case you don't know how to do that then call us on our toll-free no +1 888 509 9555.

    change gmail password iphone
    change gmail password on iphone
    changing gmail password on iphone 6
    how to change gmail password on iphone 6
    how to change gmail password on iphone

    ReplyDelete
  78. Thanks for information.........It's easy to change your Gmail password on your iPhone within the Gmail app. In some case you don’t know how to do that then call us on our toll-free no +1 888 509 9555 or my websites....change gmail password iphone

    ReplyDelete
  79. If you are not able to how to change gmail password on iphone 6, then take the help of customer support. They are available 24*7 to assist you. Give a call on their toll-free number +1 888 509 9555 and explain your issue briefly. Their expert technical team will provide you remote assistance and fix your issue.

    ReplyDelete
  80. This is realy a Nice blog post read on of my blogs It is really helpful article please read it too my blog FACEBOOK MESSENGER NOT WORKING. you can visits our websites or toll free no +1-866-558-4555. solve your problem fastly.

    ReplyDelete
  81. I purchased this app a few years ago and have written many journal posts. I have since switched computers and now, I cannot access my purchased app. Every time, I try to download the app, it downloads the free version that I cannot enter my password into. Help please?

    ReplyDelete
  82. Hi, I lost my password.. How can I reset this program?

    ReplyDelete
  83. I've really been enjoying using this app but it has a few gremlins (time stamps and location tagging) and I'm disappointed to find that support seems to be non existent. I've tried emailing but no reply. This suggests that nothing will ever be fixed and the app will slowly fall into disrepair. Also, the IOS version has no search function which renders it useless as a journal. Wish I'd spotted that before I bought both versions.

    ReplyDelete
  84. I used Reminisce for a few years now. However, now, when I click to launch the app, it briefly "looks" like it's opening, then abruptly disappears. It never actually launches at all. I've had to reinstall the app every single time I want to journal.

    Mac OS Big Sur Version 11.2.3

    ReplyDelete
  85. Hi i have the same question, it doesnt work on Big Sur. Is an update coming? I hate to stop using this app. Thanks

    ReplyDelete
  86. Hi, I have been using Reminisce and now when I open it a crash happens immediately on the Mac. If I delete it and reinstall it it opens. But then once it syncs with iCloud it then crashes on the next opening. Can you please help?

    ReplyDelete
  87. I agree. if you have an iPhone/iPad it still seems to work. I plan on rescuing all my entries from there and importing them (one by one - ARG!) to another app. I'm so disappointed that I invested and it's still being sold, but not being checked for bugs. That's disappointing.

    ReplyDelete